While our products use the same high-quality materials, colors, and sizes as famous brands, we manufacture them in our own factory. This allows us to offer similar designs at a more affordable price.
In 2020, we decided to focus exclusively on online sales by closing all our offline stores. This shift has helped us significantly reduce overhead costs. Since we produce everything in our own factory, we can pass those savings directly on to you, while still maintaining the highest quality standards.
Yes, we offer refunds for returned products. However, you will be responsible for the return shipping costs. Once we receive the item and verify that it’s in good condition, we’ll process your refund, minus the shipping costs.
To minimize returns and ensure your satisfaction, we offer a pre-shipment preview. We’ll take photos and videos of your product before shipping, and if you're unsure, simply note your concerns when placing the order or contact customer service to clarify.
Yes, we provide free replacement parts for any items damaged during shipping or due to a manufacturing defect. To receive a replacement, you’ll need to send us photos or videos of the damage so we can verify the issue.
We recommend inspecting all parts of the light fixture at least one week before installation to make sure everything is complete.
Our fixtures are easy to install and can be handled by most electricians. If you encounter any issues during installation, feel free to reach out to our customer service team for assistance. Just be sure to handle everything gently to avoid causing any damage.
Yes, we support full refunds for products with quality issues. Simply send us pictures as proof of the defect.
You also have two options:
- replacement product.
- full refund.
Shipping times depend on the size of your order:
- Orders under 40" are shipped via courier and typically arrive within 9–14 days.
- Orders over 40" are usually shipped by ocean freight, with a delivery time of 23–29 days.
However, for some best-selling chandeliers over 40", we have stock available in our U.S. warehouse, allowing for faster delivery within 4–7 days.
For special products, our customer service team will reach out to confirm the delivery time.
Once your order is processed and handed over to the logistics provider, you’ll usually receive tracking information within 1–3 days.
No, bronze and black are different finishes. If you specifically want pure black, please confirm with our customer service team, as the production processes for these colors differ.
If you have a high ceiling, please contact customer service to confirm the length of the rods, cord, and chain before placing your order. We can help customize the length to fit your space.